CONFLICT PREVENTION AND RESOLUTION
- Our practical conflict prevention strategies reduce the likelihood of destructive workplace relationships and lead to a more positive workplace culture.
The adage that "prevention is better than cure" certainly applies to conflict in the workplace, and yet many employers take inadequate steps to prevent it from occurring. Instead they wait for their staff to complain and then they use formal grievance procedures to try to manage the situation.
When disputes, grievances and conflict occur, we use appropriate professional techniques and our skills to resolve them and stop issues escalating to industrial or legal action.
We provide independent mediation and conciliation services. Our sensitive, structured and negotiated approach has resulted in many successful outcomes, even when dealing with relationships that appear to have irrevocably broken down.
We focus on re-negotiating the basis of workplace relationships by establishing agreed standards of behaviour and communication. We obtain a formal agreement about the future working relationship which we monitor to ensure compliance and progress. There is nothing radical or innovative about our approach, but when combined with our experience, specialist skills and perseverance it will lead to improvement.
We have long-term relationships with our business clients because we get results and we are more successful and cost-effective than industrial or legal action.